Delight customers by consistently exceeding their expectations
social crm
Showcase 8: Next Generation Social CRM
Leverage new and advanced social Web technologies to deliver an extra-ordinary customer service experience. Nurture your customer relationships by building a deeper understanding of their needs and their perceptions of your brand. Delight customers by consistently exceeding their expectations.
With Helpstream you can:
Redefine the nature of customer relationships through a modern customer service and relationship management system
Empower your best customers to serve as leading advocates and mentors for new customers and prospects
Leverage the benefits of a single platform—integrate information about your community and your products with your service processes and the social Web (e.g., LinkedIn, Facebook profiles)
Position Customer Service to instantly take advantage of best-of-breed Web services as they are available
Keep community participants informed by providing integrated access to blogs, next-generation forums, wiki-enabled product documentation, and 3rd party RSS / SMS feeds
Manage your community using 3rd party authorization (e.g., Gmail or Salesforce.com login credentials), permission-based content and user-specific access rights
