Leverage the Web to effectively manage service requests
Give every customer the ability to easily request and receive service
service desk
Showcase 5: Web-Enabled Service Desk
Leverage the Web to efficiently and effectively manage service requests. Identify thought leaders in your community and empower them to help other customers. Give every customer the ability to easily request and receive service anywhere, anytime, over the Web.
With Helpstream you can:
Leverage community members to service customers and contribute solutions without giving up control of your data and service processes
Establish a web-centric service desk providing shared access to solutions and the ability to collaboratively develop and maintain solutions
Capture accurate and comprehensive service request information at the point of creation including context, required entries, and full user profile
Reduce issue resolution time through structured content and process workflow
Enable a mobile customer service workforce with support for the iPhone
Evaluate service efficacy for self service and assisted processes via action-oriented monitoring, service performance reports, and executive management reports
