Customer Satisfaction Survey

Helpstream features a built-in Customer Satisfaction and Net Promoter Score (NPS) survey capability which you can use to gauge customers' reactions to their support experience after their case is resolved.

NPS is a feature we use regularly to determine our customers' satisfaction with Helpstream. The NPS survey, which we send monthly to registered agents and administrators, asks two simple questions:

1. From 0 to 10, what is the likelihood that you would recommend our product to a friend or colleague?
2. What is the primary reason for your score?

It's a simple yet powerful way to gain actionable insight into the customer experience.

For a fee, you can use this feature to conduct regularly scheduled satisfaction surveys with customers who have registered on your Helpstream support portal. This extremely valuable feature isn't available anywhere else.