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Helpstream Pricing
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Web Portal* |
Service Desk
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Price per month |
Price per month |
Price per month |
Price per month
per agent |
Standard Service
(includes standard support) |
Free |
Free |
Free |
Free |
Professional Edition
(includes ad removal, basic branding, and extended support) |
Free
|
$149 |
$149 |
$39 |
Corporate Edition
(includes ad removal, basic branding, corporate edition features, and extended support) |
Free
|
$179 |
$179 |
$59 |
Enterprise Edition
(includes ad removal, enhanced branding, corporate and enterprise edition features, and premium support) |
Free
|
$259 |
$259 |
$79 |
* Web Portal prices vary depending on the size of your organization.
Premium Edition Features
Premium edition features must be enabled across all modules you deploy and require a 12 month minimum term |
Ad Removal |
Turn off the display of advertisements |
Web Portal Branding - Basic |
Add your logo and color scheme to the Helpstream Web Portal |
Web Portal Branding - Enhanced |
Integrate Helpstream with your Web Site using iframes |
Corporate Edition Features |
Customizable email templates, MS Outlook integration |
Enterprise Edition Features |
Device-level security, bulk operations, single sign on |
Customized Business Rules and Reports |
Professional Services to tailor the service to your specific business needs
Premium Support subscription required. |
Support |
See table below |
Contact us for a quote.
Support Options
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Cost |
Free |
See price list (above). No charge for the first 30 days after initial registration |
See price list (above) |
Support Resources |
Community Support Portal and Self Service Knowledge Base |
Helpstream Self Service and Community Support Portal
Email Case Submission to Helpstream Customer Support Agents
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Helpstream Self Service and Community Support Portal
Email Case Submission
Live phone support during business hours (9am - 5pm M-F U.S. pacific time, excluding US holidays)
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Response Time |
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4 business hours maximum response time for Priority 1 cases |
2 business hours maximum response time for Priority 1 cases |
Number of Cases |
Unlimited |
Up to 5 cases per calendar month |
Unlimited cases |
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