Helpstream Partners

As a member of the Oracle Partner Network, Helpstream augments the customer self service capabilities in Oracle CRM On Demand, enabling companies to tightly link their community, self service, and agent assisted support processes into a single, integrated, and highly effective workflow. By combining the power of Oracle CRM On Demand with Helpstream's community collaboration capabilities, customers can search a permission-based knowledge repository, post and answer questions, utilize step-by-step instructions and instantly transition to and from agent-assisted processes at any time. In addition, customer service representatives can track detailed case histories from inception to resolution.

Right Answers is an IT knowledge provider with over 1.5 million users and 500 companies using their solutions. In a special partnership with Helpstream, premium users can subscribe to Right Answers' Knowledge-Paks library containing over 125,000 solutions covering 250 of the most popular commercial off-the-shelf software applications. This allows users to harness the power of Helpstream to quickly find resolution to their IT issues. Knowledge-Paks contains a variety of information including how-to documents, error message descriptions and resolutions, diagnostic trees, and problem/solution pairs. Together Helpstream and Right Answers provide the tools necessary to resolve common IT Help Desk issues right out of the box.

Project Insight is a Helpstream referral partner that provides a web-based project management solution for the mid-market. Project Insight contains the features that experienced product managers require, but is easy enough to use, most team members can learn the software within an hour. In addition to advanced features, Project Insight provides executives with the ability to track the status of their entire portfolio in real time. Project Insight is in use by software, product, and web development teams for companies such as Honda, Target, Merrill Lynch, and Symantec.